Players logging into the popular online poker room Bodog on Sunday to play in the weekly $100,000 Guaranteed flagship tournament found the site down due to technical difficulties.
On the PocketFives.com online poker forum, the trouble for many users began shortly before 5:00pm ET when one frustrated person posted, “Anyone else having problems logging into bodog?” The site’s $100,000 Guaranteed begins at 4:00pm ET each Sunday and comes with a $162 buy-in. On October 18th, a total of 469 players entered, creating an overlay of nearly $30,000. Overlays of over $20,000 are common in the event, which has become a haven for the world’s top online poker pros looking to claim their share of the dead money in the prize pool.
Players battling in the $100,000 Guaranteed at the time attempted to diagnose the problem, with PocketFives.com member “dirtydonzo” taking it upon himself to call Bodog’s customer support. The response: “Just called them. No real information. Lady said they are having technical difficulties and they are working to fix the problem. She didn’t have any specific details and didn’t know when the site might be back up.” The post was time stamped at 4:53pm ET, less than one hour into the $100,000 Guaranteed.
Meanwhile, PocketFives.com member “MarkFSU1” relayed his story, which was echoed by several other players: “I got a message saying the 100k was canceled because [there were] not enough players.” Customer support purportedly told some concerned Bodog members that the $100,000 Guaranteed would be rescheduled.
One player who attempted to log in while the melee was unfolding received an error message notifying him of maintenance: “Bodog is down for regularly scheduled maintenance and/or software upgrades. We expect to be back up shortly.” At 7:09pm ET, about two-and-a-half hours after issues were first reported, Bodog representative Rebecca “BodogBecky” Liggero appeared and claimed, “Tonight, Sunday, October 25th, Bodog Poker had to cancel all tournaments because many players were experiencing disconnection problems. Players will be compensated according to Bodog Poker rules, i.e. players will be paid a percentage of the prize pool based on their stack size when the tournament was canceled.”
According to Bodog’s Terms of Service, when a guaranteed prize pool tournament is canceled prior to hitting the money bubble, “the payout will be based on the prize pool composed of buy-ins only,” meaning that the guarantee is not factored in. Half of the purse is distributed evenly among all players remaining in the tournament, while the other half is dished out based on chip counts. Liggero instructed concerned online poker players to contact the individual Bodog licensees.
Liggero told Poker News Daily that the site is looking to right the ship this weekend. She relayed a statement from the Bodog Network claiming, “Bodog has more customers than ever and yesterday this caused some problems with our database. To repair the problems, we were forced to cancel all ongoing tournaments, including our flagship $100,000 tournament. All players have been compensated in accordance with our tournament cancellation policy. On top of that, we will invite all affected players to a $10,000 freeroll on Sunday. They will all receive an email with the details.”
A similar occurrence took place during the $100,000 Guaranteed five weeks ago. On September 20th, about 90% of players in the event were disconnected and blinded off. In a post made two days later, Liggero explained, “At 8:09pm EST on Sunday we had to restart our servers, and after that many players, but not all, were blinded out of the 100K tournament. At the time of the restart, 43 players were left in the 100K tournament, and all were already in the money. Since the tournament was not stopped, the result will stand and everyone will keep their prize money.” The statement added that Bodog officials should have halted the tournament at 8:09pm ET and so an additional 35 players would be compensated accordingly.
Players logging into the site on Monday were met with a small software update and the $100,000 Guaranteed is scheduled for Sunday, November 1st, the same day as the start of the fourth Bodog Poker Open. Bodog accepts players from the United States and features a stable of pros that includes Justin “ZeeJustin” Bonomo, “Survivor: China” castaway Jean-Robert Bellande, Evelyn Ng, and David Williams.
