Comments on: Poker Players Evaluate PokerStars Software Updates

By: Fallen Angel

Fallen Angel — Thu, 23 Jul 2009 17:30:15 +0000

at least Pokerstars has a way to call moderators when people are being ingnorant. Full Tilt took my chat away fro THREE MONTHS for responding to some fish on the rail that was harrassing me….so yeah I said I was old enough to do his mom when he asked if I was old enough to play in a casino- but so WHAT? the guy was railing MY table- nobody forced him to be there- he was only there to harrass ME….

Full Tilt pegs the tard meter as far as customer service goes!

By: orangeDragon44

orangeDragon44 — Sat, 16 May 2009 22:46:02 +0000

Personally I’ve had all my emails responded to and resolved within an hour. Who cares about a phone number where I’d end up on hold for an hour when the email response is so quick. I think PokerStars has good customer service and their upgrades make the software the best in the industry.

By: Diana Sterling

Diana Sterling — Sat, 16 May 2009 16:53:51 +0000

It’s hard to offer a great service when you are so big.
Think of big companies with large call centres, there’s no way they can offer a better customer service than a small boutique business where the employees are emotional attached to the company.

By: Poker Guy

Poker Guy — Sat, 16 May 2009 15:31:26 +0000

I agree, Pokerstars does not have the best service. poo poo overpopulated, overated site……. The best money can buy.

By: Joe

Joe — Sat, 16 May 2009 04:33:39 +0000

“As one of the most player-friendly poker rooms with arguably the best customer service in the business,”
——-

What a JOKE!!! Real Customer Service has a PHONE NUMBER and isn’t RUDE!!!