The Quick Summary
BetOnline claims their poker room is the fastest growing in the United States, and there is plenty of evidence that suggests this could well be true. They may be best known for their online sportsbook, but they have clearly put some real focus on poker in recent years and the results are very positive.
Although this is one of the younger poker rooms currently on the internet, BetOnline has a long track record of providing gambling services. They have been servicing sports bettors for many years and, for the most part, have performed very well. The biggest issue they have had is in dealing with cash outs in a reasonable timeframe, and those problems seem to be largely behind them now.
You may still experience an occasional delay when cashing out, but this is now fairly rare. Indeed, BetOnline is now widely considered as one of the best US facing gambling sites for fast pay outs. This is perhaps one of the reasons why their poker room has become so popular. The generous sign up bonus, the smooth software, and the range of deposit options will also have helped.
It may not be the largest poker room in the US yet, but there is no doubt that BetOnline Poker is well on its way to being up there. It is certainly one that we recommend, and in our view is currently the best option for US players.
Popularity: 8.5 out of 10 – Very Good
The number of players at BetOnline is not as high as at some of the big European poker networks, but it’s relatively busy for a US facing poker site. There are regularly 2,000 or more players online so it’s not usually difficult to find some action.
Texas Hold’em No Limit is the most popular format here, as you’d expect, and there is plenty of action at the Omaha tables too. The traffic at the higher stakes is disappointingly slow, but it’s steadily improving and you can still find a big stakes game at most times of the day.
Security: 9.5 out of 10 –Excellent
All the personal information you provide to BetOnline when joining is fully protected. The site uses sophisticated security technology to ensure that your details stay confidential. All financial transactions are fully encrypted, so any banking details you provide are also safe.
Player Competition: 9.5 out of 10 – Excellent
If you like soft games, you’ll love BetOnline Poker. There are some decent regulars here, but the overall standard of play is typically fairly low. A lot of the players here come from BetOnline’s sportsbook or casino, and they tend to be gamblers rather than serious poker players. Just a little bit of knowledge and some basic poker strategy will be enough to put you ahead of most of your opponents, and if you’re a skilled player you should have no problem winning money here.
Site Software: 8.5 out of 10 – Very Good
The software at BetOnline Poker is not particularly ground breaking. You won’t find any unique or innovative features here. With that being said, the software more than serves its purpose. It’s fast, it runs smoothly, and it has most of the features that the average player would want.
You can multi table, take notes on your opponents, re-size tables, and review your hand histories. You can also choose between two different table layouts. The graphics are easy on the eye, without being spectacular, and the overall user experience is very good. There is no option to play directly from your browser, but there are download options for PC and Mac users.
Customer Support: 9.5 out of 10 – Excellent
The customer support at BetOnline is first class. You can get in touch via phone or e-mail, and there is a live chat option too. This is the easiest way to contact the site and you will usually receive a response within seconds. You can expect your queries to be dealt with efficiently and effectively, as the customer support representatives appear to be very knowledgeable.
Company Ethics: 8.5 out of 10 – Very Good
As we mentioned earlier, BetOnline has had problems with cash outs in the past. However, even when there were lengthy delays there was never any suggestion that customers wouldn’t get their money eventually. It is not at all uncommon for US facing gambling sites to have some difficulty with processing payments from time to time, and the good news is that BetOnline has got a lot better in this respect.
Withdrawals are generally processed within a reasonable timeframe now, and they are one of the best at making depositing easy for US players. Visa, MasterCard, and Diner’s Club can all be used to add funds to your account, along with Western Union and MoneyGram.
Site Promotions: 9.0 out of 10 – Excellent
BetOnline didn’t originally offer new players a sign up bonus, which may well have discouraged people from joining in the past. They’ve more than made up for it now though, as you can claim a 200% bonus of up to $2,000 on your initial deposit. This bonus is released in five stages, and is relatively easy to clear.
There are other promotions on offer in addition to this bonus. You’ll earn “Player Option Points” (POPs) every time you play for real money, which can be exchanged for entry into certain tournaments. You can take part in regular leader board challenges to win additional prizes, and there is also a bad beat jackpot.
Overall Review: 9.0 out of 10 – Excellent
If you live in the United States and are looking for a high quality online poker room then you really need to look no further than BetOnline. There is enough traffic to ensure you will always get a game, the software is reliable and user-friendly, and the standard of the opposition is fairly weak overall. There is a generous sign up bonus on offer too. This is a trustworthy and safe place to play, and one that we highly recommend.
Final Result: We give BetOnline Poker a final overall score of 9.2 out of 10.
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